https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-presentation-skills-tour-guides-2/beautiful-flight-attendant-or-stewardess-talking-on-intercom-4/ 2014-03-30T18:59:13+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-summary-2/img_0606-2/ 2014-03-30T18:59:55+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-industry/italian-open-top-tour-bus-in-rome/ 2014-03-30T18:59:59+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-become-tour-guide-bronze/pot-of-tea-and-map-3/ 2014-03-30T19:00:08+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-ground-staff-role-bronze/luggage/ 2014-03-30T19:00:21+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-listening-skills-bronze/bald-man-wearing-headphones/ 2014-03-30T19:00:26+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tour-guiding-role-2/mc900433161/ 2014-03-30T19:00:37+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-industry/view-from-below-the-eiffel-tower-4/ 2014-03-30T19:01:08+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tour-guiding-role-2/mp900433197-2/ 2014-03-30T19:01:28+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-passenger-handling-bronze/new-communication-pie-chart_v2-4/ 2014-03-30T19:02:13+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tour-guiding-role-2/the-statue-of-liberty-and-manhattan-skyline-3/ 2014-03-30T19:02:17+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-career-preparation-bronze/people-in-an-airport/ 2014-03-30T19:02:26+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-attractions-activities-4/beach-008-2/ 2014-03-30T19:02:31+00:00 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https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tour-guiding-role-2/young-girls-taking-a-picture-2/ 2014-03-30T19:03:25+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-industry/top-10-tourism-destinations-in-2010_v1_cropped-3/ 2014-03-30T19:03:27+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-attractions-activities-4/tour-group-in-river-boat-3/ 2014-03-30T19:03:41+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-attractions-activities-4/travel-agent_uk-pic-3/ 2014-03-30T19:04:05+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-tourism-attractions-activities-4/travel-banner_green/ 2014-03-30T19:04:07+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-customer-handling-skills-2/chapter5failuresandsucceses/ 2014-03-30T23:25:55+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-personal-presentation-bronze/young-person-on-phone/ 2014-03-31T01:54:17+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/2-people-at-a-table-2/ 2014-03-31T01:54:19+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-1-2/4-people-at-a-table/ 2014-03-31T01:54:20+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-giving-customers-enough-time-bronze/bloke-thinking-about-time_colour/ 2014-03-31T01:55:03+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/winning-customers-silver/blonde-on-phone/ 2014-03-31T01:55:04+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-presentation-skills-tour-guides-2/cartoon-about-speech-3/ 2014-03-31T01:55:13+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-1-2/cartoon-bird-6/ 2014-03-31T01:55:15+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-1-2/cartoon-bloke-with-sign-4/ 2014-03-31T01:55:16+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-1-2/cartoon-bubble-man-5/ 2014-03-31T01:55:17+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers/cartoon-people-in-call-centre/ 2014-03-31T01:55:20+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/cartoon-red-phone/ 2014-03-31T01:55:22+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/cartoonlady-3/ 2014-03-31T01:55:26+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-communication-with-customers-bronze/child-and-lady/ 2014-03-31T01:55:28+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-giving-customers-enough-time-bronze/clock-face/ 2014-03-31T01:55:30+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/communications-barrier-graphic-4/ 2014-03-31T01:55:34+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-handling-complaints-2/customer-service-cartoon-2/ 2014-03-31T01:55:37+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-features-benefits-bronze/dollar-symbol/ 2014-03-31T01:55:41+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-career-preparation-bronze/email-graphic/ 2014-03-31T01:55:44+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-follow-up-after-sales-bronze/girl-with-sunnies-on-cellphone/ 2014-03-31T01:55:55+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-career-preparation-bronze/guy-on-phone/ 2014-03-31T01:56:01+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/handshake-2/ 2014-03-31T01:56:02+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-attitude/handshaking-standing/ 2014-03-31T01:56:03+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-giving-customers-enough-time-bronze/important-v-urgent-graphic_v4/ 2014-03-31T01:56:12+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-types-of-sale-bronze/kid-at-desk-wtih-crossed-legs/ 2014-03-31T01:56:16+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-attitude/lady-holding-jigsaw-piece-3/ 2014-03-31T01:56:17+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-career-preparation-bronze/lady-on-phone/ 2014-03-31T01:56:18+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-communication-with-customers-bronze/language-style-graphic_v2-4/ 2014-03-31T01:56:19+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-passenger-handling-bronze/listening-graphic/ 2014-03-31T01:56:21+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/winning-customers-silver/mc900060143/ 2014-03-31T01:56:23+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-who-is-your-customer-bronze/mc900060202/ 2014-03-31T01:56:25+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-passenger-handling-bronze/mexican-doll/ 2014-03-31T01:56:26+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-handling-complaints-2/mm900172626-2/ 2014-03-31T01:56:27+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/monkey-2/ 2014-03-31T01:56:28+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-communication-with-customers-bronze/new-communication-pie-chart_v2-5/ 2014-03-31T01:56:30+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-attitude/phone-and-personal-organiser/ 2014-03-31T01:56:41+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/tour-guiding-summary-2/pic-of-passport-and-sunnies/ 2014-03-31T01:56:44+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-providing-good-value-2/pink-dollar-sign/ 2014-03-31T01:56:46+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-who-is-your-customer-bronze/ponderosa-restaurant_-poor-cust-experience_v2/ 2014-03-31T01:56:54+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/purple-masks-2/ 2014-03-31T01:57:08+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-handling-complaints-2/purple-sad-face-2/ 2014-03-31T01:57:12+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/ground-crew-ground-staff-role-bronze/question-mark-2/ 2014-03-31T01:57:15+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/questioning-curly-head-2/ 2014-03-31T01:57:19+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/questioning-man/ 2014-03-31T01:57:21+00:00 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2014-03-31T01:58:00+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-attitude/winner-medal/ 2014-03-31T01:58:03+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-2-2/writing-graphic/ 2014-03-31T01:58:05+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/winning-customers-communication-customers-pt-1-2/chap-5-communication-language/ 2014-04-14T22:53:40+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/selling-skills-free-preview/7811-itc-selling-icon-downsized-silver/ 2014-05-12T02:27:37+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/selling-skills-free-preview/7811-itc-selling-icon-%c2%a6aep-gold/ 2014-05-12T02:27:45+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/selling-skills-free-preview/7811-itc-selling-icon-%c2%a6aep-bronze/ 2014-05-12T02:27:50+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/winning-customers-silver/7599-itc-wp-icons-customer-service-silver-2/ 2014-05-12T02:30:44+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/winning-customers-silver/7599-itc-wp-icons-customer-service-bronze-2/ 2014-05-12T02:30:59+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/course/winning-customers-silver/7599-itc-wp-icons-customer-service-gold-2/ 2014-05-12T02:31:13+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/smiley-monkey-3/ 2014-05-13T20:21:19+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/2-people-at-a-table-3/ 2014-05-13T20:21:22+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/4-people-at-a-table-2/ 2014-05-13T20:21:23+00:00 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https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-bunny-3/ 2014-05-13T20:21:39+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-call-centre-person-3/ 2014-05-13T20:21:41+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-listener/ 2014-05-13T20:21:44+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-person-listening-2/ 2014-05-13T20:21:47+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-red-phone-2/ 2014-05-13T20:21:48+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-sales-graphic-2/ 2014-05-13T20:21:53+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-small-person-at-computer-2/ 2014-05-13T20:21:55+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/cartoon-www-text-2/ 2014-05-13T20:21:57+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/dog/ 2014-05-13T20:21:59+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/dreamstime_12494516/ 2014-05-13T20:22:01+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/gold-loudspeaker-7/ 2014-05-13T20:22:03+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/handshake-3/ 2014-05-13T20:22:05+00:00 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2014-05-13T20:22:39+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/mc900441523/ 2014-05-13T20:22:41+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/mc900441902/ 2014-05-13T20:22:42+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/mc900442000/ 2014-05-13T20:22:43+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/mc900442050/ 2014-05-13T20:22:44+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/mc900442062/ 2014-05-13T20:22:46+00:00 https://dev.itconlinetraining.lamp3.wiredgroup.com/lesson/selling-skills-what-is-service-excellence-bronze/mc900442072/ 2014-05-13T20:22:47+00:00 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